Customer Sales and Quotation Manager

Pertemps Daventry are currently recruiting for a Customer Sales and Quotation Manager for a established company based in Daventry.
 
Job Role:
You will have a proven track record in generating, sales development and customer Account Management.
To Manage all customer quotation requests.
Building a pipeline of Sales Opportunities from our clients existing customer base, as well as identifying new customer opportunities, reactivating lapsed accounts, but building a strong relationship with customer relationships. Also to provide support and cover for the Order Process Manager when on annual leave.
 
KEY RESPONSIBILITIES

• Producing all quotations including providing back up for the Commercial Director
• Responding to customer quotations requests in a timely and customer friendly manner
• Timely follow ups on all customer quotations
• Source feedback from the customer even if they did not purchase, we need to learn more about our customers and what they want and expect
• Identifying and qualifying sales opportunities with existing customers as well as new customers
• Being proactive with all sales, managing the process of keeping in touch with our customers to encourage recall and repeat order placement
• Keeping the CRM system up to date with the status of each quotation
• Providing weekly status reports on win, lost, still active
• Proactively calling existing customers on a regular basis to encourage further sales
• Contact brand new customers for verbal feedback on first order and enquire about future orders/frequency using the weekly list provided by Order Processing
• Using the in-house software to monitor the frequency of customer orders and if customers have lapsed from their usual order frequency
• Talking to customers regarding new products have launched
• Feeding back product information to the Commercial Director
• Researching new products/manufacturers to consider adding to product portfolio
• To proactively create a new customer pipeline of sales, using internal CRM system and internet.
• Proactively calling and emailing prospects who have contacted PurePac for quotations but did not turn into sales.
• General housekeeping of the CRM system
• Ensuring all new enquiries are added as new contacts, following the exact process
• Call/email all new customers following their first order/delivery
• Look at ways to segment the customer database
• Come up with ideas on targetting customer segments with calls and emails
• Assist the Commercial Director with customer marketing and sales activities
• Providing ideas or customer case studies for social media activitie
• Manage all price increase notifications
• Competitor research
• Product sample management
• Manage the customer compliants process with the Quality Manager
• Manage all non-compliances process with the Quality Manager
• ISO 9001 Audit process

Candidate requirements:

• Positive go getting, self motivated approach
• Attention to Detail
• Professional Business Attitude
• Good aptitude for calculating costs
• Ability to deal with Customers effectively, in a customer focused manner.
• Proven track record in generating new and warm sales experience.
• Sales Generation
• Sage Accounts
• CRM Experience
• Strong verbal communication skills
• Flexible
• Proactive
• Motivated & Energetic
• Diligence
• Excellent planning and organisation skills.

 
Hours - Monday to Friday 09:00am to 17:00pm
Salary £31,000pa
 
For more information please contact Niki @Pertemps Daventry on 01327 220483