£20,500 - £21,500 Per Annum
Full Time
Permanent
Eydon, Northamptonshire
Customer Service And Call Centre
Posted 10 days ago
Expires In 19 Days
Job Description
Hours - 39 per week Monday to Thursday -8:30am to 17:00pm and Friday 8:30am to 16:00pm (Half an hour Lunch Break)
Salary £20,500 - £21,500 pa
Our client is looking for a school or a colleague leaver that is looking to get into a Customer Service role, this is to provide customer service and administrative support for all products and services.
You will learn all about the engineering and pneumatic tool world.
Duties:
- Become responsible for filing of all MTS Sales Paperwork in the most efficient and effective way.
- Training for Sales Support for all Customer service enquiries, orders, and quotes, Raising sales orders, dispatch notes and invoices on Datafile system.
- MTS Training for 3rd Party Warranty and Demo Tool processes.
- Provide Sales / Administrative support for field sales force.
- Training on how to raise and review stock demand reports and monitor stock levels for specific products.
- Become adept at progressing products from suppliers and updated on the system.
- Provide updates on supplier performance and promptly advise of any issues arising.
- Become fully conversant with the operating systems.
- Become fully conversant with office/ orders procedures.
- Become fully conversant with the pricing structure for all products.
- Provide assistance in organising power tool service scheduling and publishing details.
- Other ad hoc duties as assigned by Senior Management.
- Support the Marketing team with social media updates when required, Training will be provided.
- Become fully conversant with the company's internal CRM System.
Candidate Requirements:
- School or Colleague leaver with a Educated to GCSE Standard or equivalent.
- Numerate
- Mature Outlook with a enthusiastic and outgoing personality.
- Confident telephone manner.
- Accurate with good attention to detail
- Methodical
- Flexible
- Practical
- Computer Literate
- Some Customer service experience is desirable in any capacity.
For more information please contact Niki @ Pertemps on 01327 220483
Niki Shrimpton
niki.shrimpton@pertemps.co.uk
01327220483
Division 229
The Education Network Newcastle
Black Friars Court
Dispensary Lane
Newcastle upon Tyne
Tyne and Wear
NE1 4XB
0191 232 3780
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