Operations Manager

We are looking for a highly organised Operations Manager to oversee financial operations, compliance, risk management, insurance, and business support.
This role requires strong leadership, problem-solving skills, and the ability to manage multiple projects across different office locations.

Location: Hereford 
Employment Type: Full time, Monday-Friday
Salary: £35,000 to £55,000 (depending on experience) 
Hours: 08:30 – 17:00
Holiday: 25 days + Bank Holiday 
Benefits: 

• Access to a company gym and sauna

• Regular company events and socials

• Additional company benefits with long service

Key Responsibilities:

Financial & Compliance Management

• Oversee client account operations, reconciliations, and financial processes.
• Ensure compliance with SRA, FCA, AML, and GDPR regulations.
• Conduct financial analysis and support strategic decision-making.
• Manage the finance team, setting targets and providing training.

Business & Operational Support

• Oversee administration processes and improve workflow efficiency.
• Manage the firm’s insurance policies, including renewals and claims.
• Lead risk assessments, audits, and ensure CQS & LEXCEL accreditation compliance.
• Support office relocations, system upgrades, and operational improvements.

Leadership & Collaboration

• Work closely with department heads to streamline operations.
• Provide leadership and foster a high-performing team culture.
• Represent the firm in external meetings and liaise with key stakeholders.

Ideal Candidate

• Experience in operations management, preferably in a legal or professional services setting.
• Strong financial oversight, compliance, and risk management skills.
• Excellent leadership, problem-solving, and decision-making abilities.
• High attention to detail with the ability to manage multiple priorities effectively.

This job list is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The Post-holder will be expected to participate in this process and we will aim to reach an agreement on any changes. 

* please note a driving licence is required due to travel across offices.

For further information please contact Hattie @ Pertemps Gloucester