£45,000 - £50,000 Per Annum
Full Time
Permanent
Halesowen, West Midlands
IT
Posted 12 days ago
Expires In 16 Days
Job Description
Location: Halesowen (Hybrid – 3 Days On-Site Weekly)
Salary: £45,000 – £50,000
A well‑established UK distribution business is seeking a technically strong, hands‑on IT Manager to oversee a predominantly e-commerce environment across two local West Midlands sites. This role is perfect for a IT generalist who is comfortable working across 1st, 2nd, and 3rd line support, enjoys getting involved in all areas, and can confidently pick things up as they go along.
While E‑Commerce experience is highly desirable, strong experience with ERP, CRM, or other business‑critical systems will also be considered. The organisation values individuals who are practical, honest, and comfortable leading operations without being heavy‑handed.
Key Responsibilities
- Lead day‑to‑day IT operations across two sites and remote sales teams.
- Provide 1st, 2nd, and 3rd line support, acting as the go‑to person for all technical issues.
- Manage, support, and enhance business‑critical applications — especially E‑Commerce, but also ERP, CRM, or equivalent systems.
- Troubleshoot, diagnose, and resolve system and application issues across multiple environments.
- Manage user administration, access control, permissions, and configuration.
- Coordinate upgrades, integrations, enhancements, and general improvement initiatives.
- Work closely with external partners and vendors on fixes, updates, and technical input.
- Support reporting, dashboards, and data‑driven decision‑making.
- Identify opportunities for process improvement across IT and application workflows.
- Strong background in system/application support, with experience across 1st–3rd line.
- Exposure to E‑Commerce platforms is highly desirable, though ERP, CRM, or similar systems experience is equally valuable.
- Understanding of integrations, data flows, APIs, and platform configuration.
- Experience coordinating IT activity across multiple stakeholders or operational sites.
- Honest, pragmatic communicator with a hands‑on approach and willingness to get involved in all areas.
- Experience working within distribution, retail, or other operationally focused environments.
Daniel Crean
Daniel.Crean@networkitr.co.uk
01212309111
Division 809
Network IT
13 Bennetts Hill
Birmingham
West Midlands
B2 5RS
0121 230 9111
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