Operations Support Assistant - Reading

Centre Operations Assistant
Full-time | Monday to Friday, 08:30–17:30 (occasional out-of-hours work)

About the Company

Join a dynamic and fast-growing provider of flexible workspaces across the UK. With over two decades of experience, this company is at the forefront of the flexible office revolution - transforming underutilised buildings into vibrant business hubs. Their mission is to empower entrepreneurs and businesses with the freedom, support, and space they need to thrive.

They manage a diverse portfolio of business centres nationwide, connecting property owners with occupiers through a unique client management model. Their values - Smart, Supportive, Prudent, Straightforward, and Responsible - shape a culture of excellence and innovation.

The Role

As a Centre Operations Assistant, you’ll be the face of the centre, delivering exceptional customer service and supporting the General Manager in ensuring smooth day-to-day operations. From welcoming new customers to maintaining compliance and safety standards, you’ll play a key role in creating a professional and welcoming environment.

Key Responsibilities

• Deliver a world-class service to all customers and visitors
• Conduct professional viewings and support customer move-ins
• Handle queries and feedback with a proactive, solutions-focused approach
• Maintain high standards across the centre, including meeting rooms and communal areas
• Identify opportunities to upsell services
• Complete regular safety checks and manage incident reporting

What You’ll Bring

• Previous experience in a customer-facing role
• Strong organisational and communication skills
• Confident using Microsoft Office 365
• A team player who is adaptable and resilient

What’s in It for You?

• 33 days annual leave (including bank holidays)
• Discounted private medical insurance
• Life assurance & income protection
• Cycle to work scheme
• NEST pension scheme
• Employee assistance programme
• Enhanced family leave policies