Income Officer

About  
We are currently on the hunt for an Income Officer for a dynamic housing company committed to addressing the housing shortage in the local area and providing genuinely affordable homes. Their mission is to create high-quality, spacious, and environmentally friendly developments that foster new communities and strengthen existing ones. Their profits are reinvested to deliver even more homes, benefiting the community and enhancing residents' health and well-being.
The team is small but dynamic, operating in a collegial manner. We value our connections to the local community and strive to reflect and understand its diverse needs. They welcome applications from individuals who share their values of diversity and inclusion and can bring the right skills and attitude to their ambitious team.

Role Purpose
The Income Officer is responsible for promoting a payment culture and managing the rent arrears process across all tenures.

Knowledge and Skills

• Drafting and serving NOSPs (Notices of Seeking Possession) and issuing proceedings.
• Producing regular KPI reports.
• Good understanding of social housing issues.
• Demonstrable knowledge of best practices in income management and debt collection.
• Demonstrable knowledge of Housing and Welfare Benefits.
• Proficient in using Excel spreadsheets and housing management software (e.g., Yardi, Landlord Portal for UC, and Landlord Portal for Housing Benefit software packages).
• Ability to use initiative in dealing with a wide variety of people.
• Strong working knowledge of legislation and regulatory requirements relevant to income management for social housing and the private sector.
• Ability to manage a varied and busy workload to meet targets and deadlines.
• High level of numeracy and literacy.
• Understanding of health and safety responsibilities, including lone working.
• Experience with Microsoft applications and computerized Housing Rents applications.
• Experience building effective relationships with internal and external partners.

If you have the skills and attitude to thrive in this role, we encourage you to apply and join our team in making a positive impact on our community.