Job Title: Facilities & Asset Management Manager

Role Overview:
We are looking for an experienced Facilities & Asset Management Manager to oversee and develop our facilities and asset management services. This role is crucial for maintaining a growing portfolio of residential projects across the east London area. The successful candidate will ensure that our homes are well-maintained, secure, clean, and compliant with all statutory requirements while delivering exceptional customer service to all residents.

Key Responsibilities:

Oversee and manage all services provided within the facility.
Procure, project manage, supervise, and coordinate contractors and service contracts related to facilities management.
Inspect completed work to ensure it meets quality standards, addressing any deficiencies and compiling reports.
Prepare and manage tender documents for all maintenance and facilities management contracts.
Supervise and manage our term partnering maintenance contracts for all buildings and homes.
Oversee defect work, liaising with Development and Construction teams to agree on service standards and manage all works required during the defect liability period.
Lead our energy center strategy, maintaining communal facilities and heat networks, and ensuring compliance with all regulations related to energy procurement and billing.
Develop asset management systems and records for effective long-term maintenance and upgrades.
Collaborate with the new homes team to plan future developments and project handovers in line with strategic objectives.
Direct and coordinate essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling.
Produce regular reports on the efficiency and effectiveness of the service, meeting agreed targets and budgets.
Adopt efficient procurement practices to achieve maximum value for money.
Maintain clear records to ensure a 'Golden Thread' of asset data.
Conduct post-work inspections and lead the implementation of customer surveys following repairs.
Plan and develop annual budgets for maintenance and service expenditures, and assist with service charge forecasts.
Ensure proper care and landscaping of surrounding grounds.
When necessary, interview and hire facility employees and contractors, such as maintenance staff, concierge, and janitorial services.
Implement appropriate security measures for all buildings.
Perform other duties as required within the scope and level of the role.

Qualifications and Experience:

5+ years of experience in facilities or asset management within the residential and real estate market.
Degree in Construction, Project Management, Facilities Management, or a similar field.
Strong understanding of current Building Safety requirements and future trends.
Excellent organizational skills in a dynamic facilities management environment.
Robust grasp of customer service metrics with a track record of delivering high-quality service and customer satisfaction.

Skills and Abilities:

Strong project management skills.
Analytical and problem-solving abilities.
Good understanding of public procurement and negotiation skills.
Excellent interpersonal, relationship-building, and networking skills.
Ability to multitask and prioritize workloads effectively.
Competent presenter with inclusive meeting management skills.
Confident decision-maker with excellent time management abilities.
Team player with leadership and motivational skills.
Clear and concise writing skills for handling complex documents.
Proficient in property management and maintenance software, along with Excel and Word.
Practical, flexible, and innovative approach to work.

If this sounds of interest to you then I would love to hear from you.

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Facilities & Asset Management Manager

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