Customer Contact Adviser

Pertemps are delighted to be working with our public sector client to recruit temporary Customer Contact Advisors to join the Social Care Direct team.

Role: Customer Contact Advisor – Social Care Direct
Location: Edinburgh City Centre (Fully Office Based)
Hours: 36 hours per week, Monday – Friday between 8:30am – 6:30pm (shift patterns apply)
Pay Rate: £14.02 per hour
Duration: Temporary March 2026 – December 2026 (with potential extension)
Start Date: Start dates available until mid April

About the Role
Social Care Direct is the first point of contact for all adult social work referrals across Edinburgh. This is a busy, rewarding contact centre role where you’ll handle calls and emails from members of the public and professionals, accurately recording information and ensuring referrals are passed to the appropriate teams.
You will play a vital role in ensuring individuals receive the right support at the right time.

What You’ll Be Doing
• Acting as the first point of contact for adult social work referrals
• Handling inbound calls from professionals and members of the public
• Listening carefully and accurately interpreting information provided
• Writing clear, concise case notes and updating social work records
• Processing email referrals between calls
• Liaising with Social Work professionals and internal advisors for guidance
• Working both independently and as part of a supportive team
Following initial training, there will be opportunities to develop further skills across additional service areas.

What We’re Looking For
• Strong listening and written communication skills
• Ability to interpret information and produce accurate case notes
• Confident IT skills and ability to learn new systems
• Experience in customer service or contact centre environments
• Ability to remain calm and professional when handling sensitive information
• A team-focused attitude with the ability to work independently
A background in health and social care is desirable but not essential.

 
If you have excellent communication skills and are looking for a meaningful role within social care, apply today for consideration.