Customer Service Advisor - Inbound Calls

Pertemps are delighted to be working with our public sector client to recruit for Customer Contact Advisors on a temporary basis.

Role - Customer Service Advisor
Location - Edinburgh City Centre (office based role)
Duration - Temporary, ongoing
Hours - Monday - Friday, 36 hours, between 0830 - 1700
Pay rate - £13.48 per hour
Start date - 30 June 2025

This role is based within an inbound call centre.

The role will involve, but not be limited to:

• Taking incoming calls from customers
• Reviewing customer accounts
• Updating file notes
• Providing appropriate guidance
• Directing customers to other departments as required
• Sending letters or documents to customers
• Any other tasks as required

You should have a proven track record in a customer service capacity with strong communication skills both verbally and in writing. Excellent listening skills and good IT skills are required for this role.

If you are interested in this role, please apply online immediately.