Customer Support Agent
232103928

£25,000 Per Annum

Full Time

Permanent

Kilmarnock, East Ayrshire

Customer Service And Call Centre

Posted 9 hours ago

Expires In 29 Days

Job Description

Customer Support Representative - Start date 9th March 2026
Kilmarnock
£25,000
Hybird Working
Monday to Friday - 8 am to 4 pm or 9 am to 5 pm

Pertemps are delighed to be working on behalf of a well established employer based in Kilmarnock to support on their search for Vulnerable Customer Care Agents. This is a permanent role which is well-suited to those who come from a care background. 

What your day looks like
  • A new challenge every day 
  • Helping customers who are experiencing complex personal circumstances
  • Discuss, empathise, and encourage disclosure of information to allow you to help customers
  • Communicating with customers and third parties via telephone, email, letter & live chat
  • Work together with your team and share best practice to continually improve service
  • Celebrate success – we encourage you to highlight awesome work completed
What we expect from you
  • Deliver great conversations and customer outcomes – by phone and in writing
  • Maintain consistently high standards of quality during customer interactions
  • Know Your Customer – Take the right approach, not necessarily the normal approach
  • Adhere to regulations  (these are covered off in training)
  • Efficiently managing your caseload within agreed targets
  • Comfortable using multiple systems and Microsoft packages
Adhere to our values
  • Committed to always doing our best work
  • Accountable for our actions
  • Respectful in our interactions with each other
  • Ethical in every situation
  • Successful because we work together as a team
You’ll be
  • Confident and empathetic when communicating with customers including regularly speaking to those who threaten to complete suicide and/or harm themselves and the recently bereaved.
  • a patient demeanour.
  • Able to make confident decisions about capacity & incapacity.
  • Good at reading between the lines and listen out for/look for things customers haven’t disclosed, but may factor into our decision making.
  • Ability to show great resilience after upsetting and unsettling calls.
  • Willing to share your own expertise and ideas 
  • Open to coaching and keen to learn new skills
  • Great at engaging with customers and building relationships, with a service minded approach
Benefits:
  •  Monthly/Quarterly recognition programme and incentives throughout the year
  •  Ability to earn annual bonus
  •  Hybrid/Flexible hours of work – Currently Monday to Friday between 8am and 5pm 
  • Modern working environment with pool and ping pong tables for breaks
  • Team building nights and days
  • 1 give back day a year, to support a charity of your choice!
This role will give you the opportunity to make a real difference to customers in a time of need. If this role sounds like something you would excel in then reach out to the Pertemps team for more information!





Jobs With Pertemps

Pertemps

Codie Smith

Codie.Smith@pertemps.co.uk

0141 248 6020

Division 232

Pertemps Glasgow

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