Helpdesk Administrator

Service Desk Administrator
Dundee
Up to £28k DOE
Full time, 12-month FTC
 
Pertemps are delighted to be supporting a reputable organisation based in the North East of Scotland who are looking to add a Helpdesk Administrator to their team. This will be a 12-month contract role to over maternity. This role is very fast-paced and is well suited to someone who has strong experience in the facilities management sector.

As a service desk administrator, you will be responsible for managing and supporting the operational and administration functions related to the contracts across the country. This role will require close collaboration with various teams to ensure smooth operations across the multiple contracts. Your day-to-day tasks will involve timesheet management, scheduling work, processing engineer reports and coordinating procurement activities for equipment.

Roles Duties:

• Review timesheets and record accurately breaks, hours and travel times to the accounts team.
• Collaborate closely with the service desk admin team to deal with visits, repair works and call-outs.
• Ensure all areas of responsibility are covered each day by coordinating with the team.
• Review engineer report to ensure all work has been completed and is invoiced correctly.
• Manage all follow up actions such as revisits when required.
• Request PO’s for specific contracts one work is completed.
• Answer customer and engineer calls and emails, answering queries and ensuring timely responses.
• Assist with general administration duties.
• Raise quotes to the sales team.

Candidate Requirements:

• Previous experience in an administration or service desk role.
• Strong written and a verbal communication skills.
• Excellent attention to detail.
• Highly organised, with the ability to manage multiple tasks.
• Ability to work independently and as part of a team.
• Proficient with the Microsoft Office packages.

 
For more information on this vacancy please reach out to Codie Smith at Pertemps.
Pertemps acts as both an employment business and an employment agency.