Customer Service Administrator

Customer Service Administrator required for an immediate start for our National client based in Peterborough.

Hours: Full-time, 37.5 hours per week (Monday to Friday, 9:00 AM to 5:00 PM)
Salary: £12.50-£13ph DOE
Benefits: Weekly Pay | Parking on Site | Temp to Perm Opportunity | 
Lots of additional Company Benefits

About the Role:
We are excited to offer a fantastic opportunity for a Customer Service Administrator to join our team. In this pivotal role, you will manage contracts, handle client and internal requests, and ensure all queries are resolved effectively. You’ll take ownership of requests, provide solutions, and ensure communication between all parties. This is a great opportunity to work in a fast-paced, rewarding environment with the possibility to transition from a temporary to permanent position.

Key Responsibilities:

• Manage and process relevant contracts, responding to email and telephone requests promptly within client and internal KPIs.
• Take ownership of all requests and queries, finding the best possible solutions while maintaining a high level of customer satisfaction.
• Ensure all systems are updated and relevant parties are kept informed of the status of each request.
• Escalate issues or complaints to the relevant departments when necessary.
• Arrange vehicle bookings and track their progress to ensure timely delivery.
• Provide administration support and assist with other ad hoc tasks as needed.
• Handle requests for reports, ensuring they are processed accurately and in a timely manner.

Key Requirements:

• Strong communication skills, both verbal and written.
• Excellent organizational skills with attention to detail.
• The ability to multitask, prioritize, and work under pressure.
• Proficiency in Microsoft Office and other relevant software.
• Previous experience in customer service or administration is desirable, but not essential.
• Own transport is essential due to the location.

What We Offer:

• Weekly Pay – Enjoy the convenience of weekly payments.
• Parking on Site – Convenient parking facilities available for employees.
• Temp to Perm Opportunity – Start on a temporary basis with the potential for a permanent position.
• Company Benefits – Including [insert specific benefits here, e.g., pension scheme, health insurance, discounts, etc.]
• A supportive and friendly work environment with plenty of opportunity for growth and development.

If you are a motivated and customer-focused individual, we’d love to hear from you! This is a great role for someone looking for stability and career progression in a growing company.