Customer Service Executive

Are you an organised, detail-oriented individual with a passion for delivering excellent customer service?
A leader in pharmaceutical and health distribution services since 1999, is expanding its Customer Service team and is looking for a Customer Service Executive to join their dynamic and fast-paced department. This role is ideal for someone who thrives under pressure and has experience working within a busy customer service environment.

Role and Responsibilities:

• Managing and resolving customer queries, including complaints, delivery issues, and order discrepancies.
• Handling incoming calls as the first point of contact and taking the lead on resolving issues and collaborating with other departments to gather product information.
• Processing orders accurately and ensuring they meet customer expectations.
• Logging and tracking customer queries, ensuring they are followed through to completion and resolved efficiently.

Person Specification:

• Previous experience in a customer service role is essential, and previous administrative experience.
• A proactive, can-do attitude with the ability to thrive in a fast-paced, high-pressure environment.
• Ability to stay calm under pressure and take a confident, innovative approach to problem-solving.
• Strong computer skills with excellent verbal and written communication abilities.
• Have the confidence to work on your own initiative as well as part of a team.

Benefits:

• Opportunities for career progression.
• On-site parking.
• 25 days holiday + bank holidays, with an additional day off in your birthday month.
• Regular company socials, fostering a collaborative and enjoyable work environment.
• Be part of a growing and exciting company with a supportive team.

If you’re a proactive and detail-oriented individual looking for a challenging and rewarding customer service role, apply today!