Operations Assistant

An innovative and rapidly growing company, originally established in North America, is now expanding its footprint in the UK. They are dedicated to creating a business environment that enhances the corporate workplace, providing flexible, comfortable, and well-designed workplace solutions with a commitment to delivering 5-star service. They are looking for a bubbly and confident Centre Operations Assistant to join their team.

Key Responsibilities:

• Deliver outstanding service experience to all stakeholders.
• Provide a warm and friendly welcome to all customers and visitors at the centre.
• Proactively seek feedback and resolve customer queries at first touch.
• Manage centre standards to the highest level.
• Conduct pre-event inspections of all meeting rooms and show offices.

Health & Safety:

• Ensure compliance with health and safety policies and processes.
• Complete all auditor checks and resolve issues within acceptable time frames.
• Manage the accident book and report all incidents, accidents, and near misses.
• Review and update emergency evacuation procedures.
• Monitor contractors to ensure their working practices align with policies.

Essential Skills and Experience:

• Positive, pleasant, and professional demeanor with exceptional customer service skills.
• Experience in hospitality and handling customer service requests.
• Strong organisational and communication skills.
• Ability to prioritise workload and work efficiently with minimal supervision.
• High attention to detail and a keen interest in delivering great experiences.

Benefits:

• Insurance schemes.
• Team building and social events.
• Generous pension schemes.
• Annual bonuses.
• On site training.
• Career growth and development.

This is an exciting opportunity for a motivated individual to join a team that values high energy and engaging personalities. If you are passionate about hospitality and customer service, this role is for you!