Job Description

Job Title: Customer Service Administrator
Salary: £26,700 per annum
Location: Swindon
Contract: Permanent
Hours: 39.5 hours per week (Rotating shifts 2 weeks – earlies & lates)

Monday – Thursday 7:30 AM – 5:30 PM, Friday 7:30 AM – 5:00 PM
Monday – Thursday 9:00 AM – 6:30 PM, Friday 9:00 AM – 6:00 PM

Swindon Pertemps are currently recruiting in the SN5 for a customer service administrator. If you thrive in a fast-paced environment and have excellent communication skills, this role is for you!

Healthcare (bupa)
On -site gym
Quite room for relaxation
Break areas with pool and darts

Key responsibilities

Handling customer calls, scheduling, and prioritising work
Managing diaries and booking appointments
Taking payments and processing invoices
Keeping customers informed of any delays or updates
Ensuring accurate data entry and maintaining records
Creating and processing daily reports to meet deadlines
Coordinating and supporting Field Support Engineers’ schedules
Placing warranty and service calls for engineers
Assisting sales teams in promoting products to customers

About the right candidate:

Flexible and adaptable to different tasks
Bubbly with a positive attitude
Motivated to Learn and develop new skills
Polite and professional in customer interactions
Resilient when handling complaints and queries

If you have a strong phone manner, experience in customer complaints, scheduling, and appointment booking – we want to hear from you! Call Pertemps Swindon and ask for Snix if you want to discuss further.

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Customer Service Administrator

Job Description

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