IT Engineer

We are recruiting for an IT Engineer on contract to work for a leading Government organisation based in Helston.


Experience in a PC field service environment or PC field Workshop environment
Hardware – Diagnose, troubleshoot, support & repair (including complex
laptop break/fix repairs)

Accredited or willing to go through HP &
Dell – Desktop and Laptop training

Role Responsibilities:

• Queue ticket management of
tickets assigned to their Hub (and surrounding spokes) ensuring appropriate
updates and call management to maintain Service levels as per contract

• Hub Stock management
including asset management of kit in/out (Scan items in/out of locations) as
per contract

• Effective Management of
disposals that go through their Hub as per contract

• Triage and perform hardware
repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as
per contract

• Locker replenishments where
appropriate as per contract

• Highlight potential issues
with service/potential service improvements to their Team Leader

• Follow any agreed processes
and procedures either from the Authority (site regulations etc) or
Computacenter’s own

Essentials – Must have SC
clearance / or be able to gain this, UK National with a UK passport, Must join
the OOH rota and standby, must have a full clean driving licence -