IT Tech Bar Engineer
216100903

£18.13 Per Hour

Full Time

Temporary

Worcester, Hereford and Worcester

IT

Posted 7 hours ago

Expires In 29 Days

Job Description

We are recruitng for an IT Tech Bar Engineer (2nd line) on contract to work for a NHS Department in Worcester.

DUTIES:
  • Assistance with IT related queries & general basic enquiries
  • Assist users logging into and logging tickets within service Now
  • Complete administration within Service Now (log/update and close tickets)
  • To look up and check progress of IT support calls if requested.
  • Hardware diagnostics :  carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock.
  • Device rebuilds and ensure compliant before re-issue (configured with latest windows updates)
  • Install & troubleshoot software.
  • Office 365 suite knowledge for troubleshooting.
  • Basic Use of Active Directory – EG:  PW resets, Bit locker recovery
  • Basic use of SCCM
  • Basic use of Nexthink
  • mail administration  (creating accounts, PW resets, applying O365 Licences , leavers and Joiners, shared mailboxes, Multi factor authentication)
  • Troubleshoot/fix MFA issues
  • Educating users in; logins, mail, MS Teams, outlook, Cisco VPN

Matthew Sully

matthew.sully@clickrecruiting.co.uk

01928 511588

Division 216

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