Customer Service Agent

Customer Service Agent

Location: Winnersh, Reading - Hybrid - 2 days per week in the office
Pay Rate: £13.37 per hour
Hours: 37.5 per week
Shift Pattern: 9am-6pm, 5‑day rota including weekends
Contract: Immediate start - ends 31st March 2026

About the Role
We’re looking for Customer Service Agents to join a hybrid working team supporting one of the UK’s top online car marketplace brands. In this role, you’ll handle customer enquiries via email and web chat, guiding customers through the process of selling their car and ensuring they receive a smooth, positive experience.

Key Responsibilities:

• Managing customer interactions via email and web chat
• Providing clear and accurate information throughout the vehicle‑selling journey
• Maintaining a high standard of customer care
• Collaborating with colleagues during office days to support team performance

What You’ll Need:

• Proven customer service experience (phones, chat, email or contact centre)
• Excellent communication skills, both written and verbal
• Ability to work calmly and professionally in a busy environment
• Immediate availability to start
• No planned holidays or commitments before 31st March 2026
• Comfortable working a hybrid pattern with 2 days per week in the office

If you’re motivated, a great communicator, and ready to join a fast‑moving customer support team, apply today.