Sheltered Housing Service Manager

Join Our Team as a Sheltered Housing Service Manager!

Are you ready to make a meaningful impact in the lives of older adults?
We are excited to announce that we are partnering with Hammersmith & Fulham Council to find an exceptional Sheltered Service Manager to lead their sheltered housing services.

Role: Sheltered Hosuing Service Manager
Department: Neighbourhood Services
Reports to: Head of Neighbourhood Services
Direct Reports: 2 Area Team Managers
Daily Rate: £400
Full time - Hybrid (3-4 Days on site)

About the Role

As a Sheltered Service Manager, you will have the unique opportunity to lead and enhance the sheltered housing services for nearly 1,000 tenancies across 22 schemes. You will ensure that our residents, aged 60 and older, receive a safe, secure, and person-centred service, reducing loneliness and improving their quality of life. Your leadership will drive Hammersmith & Fulham’s vision of being the best council by:
Doing things with residents, not to them
Creating a compassionate council
Taking pride in Hammersmith & Fulham
Being ruthlessly financially efficient

Key Responsibilities:

Leadership and Management: Oversee sheltered housing services with strong leadership and a performance management culture.
Person-Centred Service: Ensure residents are connected to support networks to reduce isolation.
Property Management: Maintain safety and quality in properties and communal areas.
Strategic Collaboration: Work with key partners to improve service delivery and resident satisfaction.
Financial Oversight: Manage budgets and ensure value for money.
Resident Engagement: Foster transparent communication and engagement with residents to shape service delivery.

What We Are Looking For

We value attitude as much as experience. We are seeking individuals who demonstrate:
Complex Problem-Solving: Simplify complex systems and drive real change.
Critical Thinking: Use evidence-based approaches and numerical reasoning.
Creativity: Innovate and apply creative solutions for impactful outcomes.
People Management: Excel in coaching, developing, and supporting your team.
Collaboration: Work well with others, understanding and leveraging diverse perspectives.
Emotional Intelligence: Demonstrate self-awareness, empathy, and adaptive social skills.
Judgment and Decision Making: Make informed decisions and show flexibility in ambiguity.
Negotiation: Successfully negotiate with various partners.
Service Orientation: Commit to outstanding service delivery.
Cognitive Flexibility: Adapt to changing environments to maximize achievement.

Who We Are

At Hammersmith & Fulham, we pride ourselves on our commitment to our residents and our team. Our values drive everything we do, and we are looking for individuals who can embody these values in their work:

Compassion
Efficiency
Innovation
Collaboration

Qualifications

Educated to degree level or equivalent experience in housing or social care (Ideally)
Commitment to continuous professional development.
Knowledge of housing legislation and services for older people.
Proven track record in strategic management and performance improvement.

Why Join Us?
Make a Difference: Play a crucial role in enhancing the lives of older residents.
Dynamic Environment: Work in a vibrant community with a dedicated team.
Career Development: Opportunities for professional growth and development.
Inclusive Culture: Promote and practice equal opportunities in a supportive workplace.

Ready to take the next step in your career? Apply today and be a part of our mission to transform sheltered housing services in partnership with Hammersmith & Fulham Council! Lead with us to create a better community for our sheltered housing residents!