Housing OfficerSector: Local AuthorityLocation: West LondonReports to: Housing ManagerContract: 3 to 6-month ongoing contractStart: ASAPHours: Monday to Friday, 9am to 5pm (on site 5 days per week)Pay: £27.96 per hour (Umbrella)Overview
A local authority is seeking an experienced Housing Officer to manage tenancies, resolve estate issues, and support local communities. You must have proven experience working in Housing for a local authority or housing association.
Key responsibilities
- Manage a patch of general needs, sheltered, and leasehold properties.
- Support vulnerable residents and connect them to local services.
- Build strong resident relationships and encourage community involvement.
- Conduct tenancy audits and regular home visits.
- Identify and report fire safety issues.
- Work with the voids team to reduce turnaround times.
- Complete tenancy sign-ups and explain key tenancy terms.
- Provide housing advice and support moves, transfers, and mutual exchanges.
- Investigate tenancy fraud, illegal subletting, and breaches.
- Manage tenancy changes, successions, and joint applications.
- Lead on anti-social behaviour cases and work with partner agencies.
- Respond quickly to domestic violence cases and make referrals.
- Prepare legal cases, serve notices, and represent the authority in court.
- Lead multi-agency and safeguarding meetings.
- Support tenant and resident associations.
- Respond to estate emergencies and complaints quickly and effectively.
- Supervise Housing Support Officers and deputise for the Housing Manager.
- Attend occasional evening meetings and community events.
Interviews will take place as soon as possible, with a view to an immediate start. This is an excellent opportunity to step into a busy, rewarding role and make a real difference within the community