Housing Allocations Officer

We are in partnership with a local authrority to support the recuitment of 2 Housing Allocaiton Officers on an initial Temproary basis for 4 months. 

Role: Housing Allocations Officer
Area: Allocations and Lettings, Community Services, [City Services Building]*
Reports to: Senior Temporary Accommodation Officer
Responsible for: No direct line management responsibilities
Hourly rate: £22.15 p/h PAYE or £2757 p/hr Umbrella 
Role will be min 4 days on site

Role Purpose

1.1 To allocate emergency and temporary accommodation in accordance with statutory requirements, organizational policies, housing legislation, and relevant Codes of Guidance.
1.2 To support a coordinated, financially efficient allocation service by promoting all available housing solutions and initiatives.
1.3 To minimize lost rental revenue by meeting void turnaround targets, collaborating with colleagues and providers, and identifying innovative solutions to streamline processes.
1.4 To provide comprehensive housing advice and guidance to residents, including temporary accommodation options and social housing pathways.

Key Responsibilities

Operational Delivery

2.1 Maintain expertise in housing legislation, organizational policies, and statutory frameworks related to temporary accommodation.
2.2 Ensure timely lettings of temporary accommodation to meet financial and performance targets.
2.3 Manage the allocation process, including assessing housing needs, placing households in suitable accommodation, and managing tenancy agreements.
2.4 Conduct refusal interviews and determine whether organizational duties have been discharged.
2.5 Coordinate logistics (e.g., transport, removals, storage) for households moving into/out of temporary accommodation.

Administration & Compliance

2.6 Update the organization’s IT housing systems to ensure accurate records and legal compliance.
2.7 Generate performance data and financial returns to track KPIs.
2.8 Assist with emergency decants and transfers as required.

Stakeholder Engagement

2.9 Provide tailored housing advice to residents, including vulnerable groups.
2.10 Collaborate with contractors and providers to monitor void progress and communicate updates.
2.11 Address complaints, elected representative enquiries, and correspondence promptly and professionally.

Policy & Development

2.12 Adhere to organizational policies on equality, safeguarding, health and safety, and emergency response.
2.13 Build partnerships with internal/external stakeholders, including health/social services and community agencies.
2.14 Participate in training and support the induction of new staff.
2.15 Provide cross-team coverage as needed.
2.16 Undertake additional duties aligned with the role’s purpose.

Selection Criteria

Equal Opportunities

• Commitment to promoting equality, diversity, and inclusion in service delivery.

Qualifications

• GCSE A-Level or equivalent vocational qualification (e.g., NVQ Level 3), or equivalent experience in a housing/customer service environment.

Knowledge & Experience

• Understanding of housing legislation, temporary accommodation frameworks, and challenges faced by homeless households.
• Experience in customer-facing roles, particularly with vulnerable populations.
• Proficiency in performance management, KPI reporting, and financial processes.
• Strong communication, organizational, and IT skills (e.g., housing management systems).
• Ability to work collaboratively in a team and contribute to policy development.

Additional

• Knowledge of health and safety practices in residential and workplace settings.