Job Description

Customer Services Officer
£18 per hour PAYE
Full time – Temporary
Location: Parking Services (Local Authority – Central London)
Deadline for applications: Monday 2nd March

Are you an experienced call centre or customer service professional looking for a busy, varied role within a public sector parking team? This role combines high-volume customer contact with detailed administration around parking bay suspensions and licences.

The roleYou will be the first point of contact for all parking-related enquiries, including:

Penalty Charge Notices, permits and accessible transport
Pay & Display and telephone parking
General parking and traffic enquiries via phone, email, web-chat and social media

Key duties include:

Providing an excellent first-line response and resolving queries wherever possible
Handling inbound calls and emails in a professional, calm and courteous manner
Taking payments over the phone and maintaining accurate records
Updating parking IT systems and customer records
Monitoring Pay & Display machines remotely and liaising with contractors and, where required, the Police regarding faults or incidents
Providing general administrative support to the Parking Service

As you develop, you will also:

Process parking bay suspension requests and renewals
Process licence applications for skips and temporary structures
Use map-based and other IT systems to assess applications and produce suspension signage

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Customer Services Officer

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