Receptionist

Receptionist (Front of House)
Oxford, OX2
Full-Time/Permanent
Monday to Friday 08:30-17:30
£25,000 Per Annum


About this Receptionist / Front of House role
This is a role supporting the centre manager as front of house, in the day to day running of an established business centre based in Oxford. Alongside delivering excellent customer service to centre users both front of house, on the telephone and via digital communications.

Key duties

• General reception duties including administration and business support tasks, including capture of billings and invoicing
• Conducting viewings to potential clients of the centre's facilities, ensuring correct questioning is used to help sales team with next steps
• Ensuring the site is kept safe and compliant in line with policies and procedures, identifying issues and risks to the general manager
• Delivering a high level of customer service to existing users, for example; answering queries
• Managing centre standards to the highest level
• Conduct pre-event inspections of meeting rooms and show offices
• Oversee new customer move ins to ensure they run smoothly within customer expectations
• Overseeing the resolution of maintenance issues and ensuring the centre's standards are maintained
• Managing accident book and reporting of all incidents in line with legislation
• Coordination of contractors when on site carrying out maintenance 
• Maintaining up to date knowledge of GDPR and ensure the business follows mandatory legislative requirements

The qualities required for this Receptionist / Front of House role

• Excellent customer service skills & experience
• Great organisational skills and the ability to work independently
• A confident , professional and friendly telephone manner
• A natural problem solver
• Have a good working knowledge of Microsoft Office 365 (Word, Excel and Outlook)

Qualifications

• Have a minimum of grade 'C' GCSE in English and Maths or relevant experience in similar role

Benefits

• Continued training opportunities
• 33 days annual leave (including bank holidays)
• Your Birthday off
• Volunteering days
• Discounted private medical insurance
• Cycle to work scheme
• Annual flu jabs
• Enhanced Maternity, Adoption, Shared Parental and Paternity Pay

This Receptionist / Front of House position not only also offers the opportunity to work in a modern, professional environment, but also the opportunity to undertake the First Aid at Work Certificate and Fire Marshal training, Cyber Security training and to progress to other roles within the organisation.

Immediate start available for the right candidate therefore, for more information and to apply for this role, please submit your CV or get in touch with Jamie at the Pertemps Didcot Office.