Customer Service Advisor
128104991

£24,000 - £24,286 Per Annum

Full Time

Permanent

Ellesmere Port, Cheshire

Customer Service And Call Centre

Posted 4 hours ago

Expires In 29 Days

Job Description

Job Title: Customer Service Advisor
Location: Chester (Hybrid – 1 day in the office following training)
Department: Customer Service
Reporting to: Customer Service Team Manager
Salary: £24,286 per annum
Working Hours: Full-time | Monday to Friday, 8:30am–6:00pm | Rotated Saturdays, 10:00am–2:00pm
Contracted Hours: 8:00am–8:00pm, Monday to Friday; 10:00am–2:00pm on Saturdays (rota-based)

About the Role
We are currently recruiting for a Customer Service Advisor to join a busy inbound customer service team. This role involves managing enquiries from a wide range of stakeholders, ensuring all interactions are handled professionally and efficiently to deliver a high standard of service.

The successful candidate will work closely with internal teams to resolve queries and support the delivery of a seamless customer experience. A strong focus will be placed on first-call resolution and maintaining clear and accurate communication records.

Key Responsibilities
  • Handle a high volume of inbound customer calls in a fast-paced environment
  • Manage queries via the shared Customer Service email inbox
  • Liaise with internal teams to ensure prompt and effective resolution of complaints
  • Support the Customer Relations team as needed
  • Maintain accurate records within the internal tracking system (STARS)
  • Log contact attempts and successful communications
  • Organise and complete scheduled callbacks as requested by clients
  • Participate in regular team meetings and training sessions
  • Complete additional tasks as required by management
  • Consistently deliver a high standard of customer service

Working Environment & Schedule
  • Hybrid working: 1 office-based day per week after completing training
  • Office-based during initial training period
  • Flexible one-hour lunch break
  • Saturday work on a rotational basis
  • This role is full-time only; part-time applications will not be considered

Additional Information
This position offers a permanent opportunity with clear expectations around working hours and performance. Applicants must be fully committed to the outlined schedule to support operational coverage and continuity.

Courtney Lythgoe

Courtney.Lythgoe@pertemps.co.uk

01978 291565

Division 128

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