£16,000 - £18,000 Per Annum
Full Time
Permanent
Wrexham, Wrexham
Customer Service And Call Centre
Posted 13 days ago
Expires In 15 Days
Job Description
Position Type: Part-time (3 days a week) or Full-time
Salary: Approx. £18,000 (depending on hours and experience)
Job Type: Full-time or Part hours available
________________________________________
Key Responsibilities:
Sales Support:
- Respond to incoming sales inquiries and produce customer quotes with accuracy and quality.
- Maintain regular contact with contract customers to enhance sales and identify additional product opportunities.
- Reach out to existing customers to build tailored "Product Plans" and drive incremental sales.
- Assist in growing the customer base through sales prospecting, cold calling, and marketing activities.
- Utilise social media and other channels to build brand awareness.
- Provide monthly sales forecasts, plans, and objectives, and review these regularly.
- Assist Help Desk Engineers in providing high-level service and support.
- Answer and record first-line support calls, capturing detailed problem information.
- Monitor systems for potential issues, ensuring timely reporting and resolution.
- Manage administrative tasks, including recording incoming parts, maintaining service report data, and filing.
- Strong communication skills, both written and verbal, to engage with customers and team members.
- Solid organisational and administrative abilities, with attention to detail for maintaining accurate records and supporting company standards.
- Basic understanding of monitoring systems and processes is preferred but not essential.
If you are organised, proactive, and enjoy working in a dynamic environment, we encourage you to apply by sending your CV to northwestjobs@pertemps.co.uk
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