Contact Centre Agent

Contact Centre Agent – 6 Month Fixed Term Contract

📍 Darwen, Lancashire

🕒 8.00am – 4pm, alternate 8.30pm - 5pm, Monday to Friday. 37.5 hours

🏢 Office Based

🏖 30 Days Holiday


 
The Role
We are currently recruiting for a Contact Centre Agent to support our client based in Darwen, Lancashire, operating within the energy sector. This is a 6-month fixed term contract offering an excellent opportunity to join a busy and professional office environment.

 
As a Contact Centre Agent, you will be responsible for managing and maintaining accurate data while providing high-quality support to key energy provider customers across the UK. So we are looking for motivated and professional Contact Centre Agents to join a supportive and high-performing team. 


You’ll be at the heart of the customer experience, helping to deliver smart energy solutions and support to leading UK organisations.


 
What’s on Offer

• 6-month fixed term contract

• Competitive Salary £26,091 increasing to £26,330 on completion of probation, plus annual performance-based bonus.
• Full-time hours (Monday–Friday, 8.30am–5pm / 8.00am - 4pm rotational shift pattern)
  
  
• 30 days holiday per year (inclusive of bank holidays), increasing up to 35 days.
  
  
• Office-based role in Darwen, Lancashire
  
  
• Opportunity to gain experience working with leading UK energy providers

• Supportive Culture: Friendly, inclusive, and welcoming workplace with a strong team ethos.

 
Key Responsibilities

• Be the first point of contact for customers, representing Energy Assets with professionalism and product knowledge.
• Handle inbound and outbound calls efficiently and effectively.
• Ensure priority workstreams are completed on time and in line with KPIs.
• Use internal systems to schedule jobs and optimise engineers’ diaries.
• Co-ordinate engineer and customer availability to ensure smooth job delivery.
• Manage customer requests, including documentation such as RAMS, with accuracy and timeliness.
• Actively participate in coaching sessions and implement feedback to continually enhance your skills.
• Escalate issues appropriately in line with internal protocols.

The Ideal Candidate

• Experience in a customer-facing role with call handling responsibilities.
• Strong communication skills—both verbal and written.
• Excellent interpersonal skills to build rapport quickly and effectively.
• Calm and professional under pressure, especially when handling complaints.
• Highly organised with keen attention to detail and problem-solving ability.
• Comfortable managing high call volumes and working across multiple online systems (e.g. Microsoft, bespoke internal tools).
• Able to work to KPIs and performance targets.

 
If you are detail-focused, a natural conversationist, confident working with customers and data, we would love to hear from you.