Retrofit Administrator

Pertemps are looking for an experienced administrator to work in a fast paced business based in Chorley. They are a dynamic employer with room for growth and progression within the role for the right candidate. With 35+ team members, this is a time of growth for the Company. Founded in 2013 by two industry experts within the ECO and Technology space, to provide the best software solutions and services across the ECO, Retrofit and renewables sectors. ECO Surv is used by UK-based clients to provide a seamless, efficient, risk-free and compliant journey for Retrofit services and implementation of energy efficiency measures.
 
Mission of the role:
To assist on the day-to-day administration, reporting and communications to support the Retrofit team and our customers.
 
Key tasks include;

• Converting newly assigned leads into projects and recording these on our cloud-based software
• Managing the team inbox including updating projects and customer communications
• Actioning and assigning incoming communications from our customers using Zendesk software
• Supporting the Retrofit team with system administration
• Liaising with customers via both telephone and email
• Advising customers of any projects that are blocked, and chasing/updating any missing information required
• Ensuring that all required documentation has been received and signed
• Assisting the Retrofit team to deliver end-to-end services to the highest level of quality under agreed client SLA’s
• Delivering an awesome service with a high-quality standard of Retrofit projects

 
 
Do you have…:

• 3 years’ experience in administration
• Industry knowledge and experience (nice to have)
• Experience with Microsoft Suite, Office and Adobe
• Excellent organisational and planning skills
• Able to learn and adapt to different systems/software

 
You will be the perfect fit for ECO Surv if you are…:

• A genuine team player
• Positive with a can-do attitude
• Hard-working, results driven and own it
• Self-motivated and love to solve problems
• Humble – work without ego
• Ambitious and driven
• Someone who takes pride in their work

 
What’s in it for you?
We like to reward our hardworking team with a number of company benefits;

• Great company benefits which we review on a regular basis with feedback from our team including but not limited to;
• Flexible and hybrid working patterns
• 25 days holiday per year plus bank holidays
• Additional holidays for length of service
• Free day off for your birthday!
• Company pension scheme
• Health care Cash Plan scheme
• Employee discount scheme for retail, travel and shopping
• Fully paid for team social events throughout the year
• Regular appraisals and salary reviews
• 50% Gym membership paid for at Gym-Works Euxton
• Company bonus scheme
• Enhanced maternity and paternity leave
• Paid volunteering days
• A dynamic atmosphere fuelled by unlimited tea and coffee!
• Full support from a friendly, vibrant team of professionals
• A commitment to supporting your professional development