Job Description

Customer Service Advisor (Contact Centre based) - Immediate Start
Location: Forfar
Temporary: Until end of March 2025
Full-time, 36.25 hours per week, Monday - Friday
Salary: £12.96 per hour

Pertemps are recruiting on behalf of our client, a well-known Public Sector organisation, for Customer Service Advisors to start immediately on a temporary contract. This is an office-based role in Forfar and NO remote work is offered.

Key Responsibilities:

Receive telephone calls coming in on main council and ACCESS telephone lines
Assist callers through the provision of information and advice about services
Redirect internal and external calls to appropriate departmental extensions as required
Receive, register and record details of enquiries accurately
Issue leaflets and application forms on request from callers and help in completion of forms
Maintain accurate information including, advisory notes and application forms on services and issue to enquirers
Regularly review and update information held to ensure customer enquiries are dealt with accurately and efficiently
Carry out daily and weekly programming of the ACCESSLine voicemail system
Deal with customer enquiries via web chat
Receive and deal with telephone debit/credit card transactions in respect of services provided

To be considered for this role, you must have the following:

Excellent customer care skills and experience of working in a customer focused environment
Can work in high pressured environment
Adaptable to change
Can use initiative
Excellent IT skills
Good keyboard speed
Experience of Microsoft packages
Experience of dealing with the public

To be considered for this role, please apply online now with your up-to-date CV

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Customer Service Advisor

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