Job Description

Job Title: Customer Service Advisor – Dutch Speaking
Location: Remote
Salary: £27,000 DOE
Job Type: Full-Time, Permanent

Pertemps are recruiting on behalf of our client for a Dutch speaking Customer Service Advisor to join their dynamic and growing team. If you're fluent in Dutch and passionate about delivering exceptional customer experiences, we want to hear from you.

What’s on Offer:

Competitive salary of £27,000, depending on experience
A range of company benefits
Friendly, inclusive, and supportive team culture
Clear opportunities for career growth and development

Key Responsibilities:

Be the first point of contact for Dutch speaking customers across phone, email, live chat, and social media
Deliver outstanding customer support and resolve queries efficiently
Promote products and services, using up-selling and cross-selling techniques where appropriate
Process orders, returns, and refunds in line with company procedures
Maintain accurate and detailed records of customer interactions
Escalate unresolved issues to the appropriate internal teams
Meet and exceed service KPIs including AHT and CSAT
Share customer insights to help improve service delivery

What We’re Looking For:

Fluent in Dutch and English – written and spoken
Previous experience in customer service or a similar role
Excellent communication skills with a customer-first attitude
Strong attention to detail and confident problem-solving skills
Ability to multitask and stay organised in a fast-paced environment
Comfortable using CRM systems and standard office software (e.g., MS Office)

Ready to Apply?

Please attach your CV and one of the team will call you to discuss.

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