IT Support Specialist

IT Support Specialist
Meriden, West Midlands
Permanent
Up to £31,000 pa (depending on experience)
Full time, Monday to Friday - office based
 
Benefits of the IT Support Specialist role: 33 days holiday including bank holidays, pension scheme and free on-site parking.
 
Please note this is an office-based IT Support Specialist role in Meriden with no option to work from home.
 
Are you an IT Support Specialist who enjoys getting stuck into more complex IT issues and figuring out the root cause? If you like solving problems properly rather than applying quick fixes, this could be a great next step.
 
Pertemps, the UK’s largest independent recruitment agency, is looking for a confident and proactive IT Support Specialist to join their IT team. This is a great opportunity for an IT Support Specialist who wants to take ownership of more complex support issues while helping to improve overall service and support the wider team.
 
What you’ll be doing as an IT Support Specialist:

• Handling escalated incidents that require deeper investigation and technical troubleshooting
• Diagnosing root causes of issues across systems, applications and user environments
• Supporting business systems, including CRM platforms and internal applications
• Troubleshooting cloud-based services including Microsoft 365, access and identity issues
• Managing vendor and third-party support cases through to resolution
• Supporting major incidents and ensuring clear communication throughout
• Identifying trends in repeat issues and helping reduce recurring problems
• Creating and improving knowledge base articles and troubleshooting guides
• Supporting system rollouts, upgrades and changes across the business
• Coaching and supporting Support Desk Analysts with technical queries and best practice
• Ensuring all tickets are well documented with clear resolution details

 
What we’re looking for:

• Previous experience working as an IT Support Specialist, or in a strong second-line / senior support role
• Experience handling complex or escalated IT issues
• Strong troubleshooting skills with a methodical approach to identifying root causes
• Good understanding of Microsoft 365, cloud services and user access management
• Experience supporting business systems such as CRM platforms
• Familiarity with ITIL processes and working in a structured service desk environment
• Experience working with third-party vendors or external support teams
• Strong communication skills with the ability to explain technical issues clearly
• Experience supporting or mentoring junior team members
• Good documentation skills and attention to detail

 
It would be a bonus if you have:

• ITIL certification
• Experience with cloud infrastructure or automation tools
• Exposure to reporting, data analysis or SQL

 
If you’re an IT Support Specialist who enjoys solving more complex problems and wants a role where you can make a real impact on service quality and team development, this could be a great opportunity. Apply today!