£25,000 - £26,000 Per Annum
Full Time
Permanent
Meriden, West Midlands
IT
Posted 6 hours ago
Expires In 29 Days
Job Description
Meriden, West Midlands
Permanent
Up to £26,000 pa (depending on experience)
Full time, Monday to Friday - office based
Benefits of the Support Desk Analyst role: 33 days holiday including bank holidays, pension scheme and free on-site parking.
Please note this is an office-based Support Desk Analyst role in Meriden with no option to work from home.
Are you a Support Desk Analyst who enjoys helping people and fixing problems? If you like being the go-to person when something isn’t working and take pride in finding solutions, this could be a great move for you.
Pertemps, the UK’s largest independent recruitment agency, is looking for a reliable and approachable Support Desk Analyst to join their IT team. This is a great opportunity for a Support Desk Analyst who wants to build on their experience in a busy environment where no two days are the same.
What you’ll be doing as a Support Desk Analyst:
- Acting as the first point of contact for all IT support queries across the business
- Logging, categorising and prioritising tickets through the helpdesk system
- Troubleshooting hardware, software, access and basic network issues
- Providing first-line support for Microsoft Office, Windows and business systems
- Managing user accounts including password resets, access and permissions
- Supporting new starters and leavers with account setup, equipment and access
- Escalating more complex issues with clear and accurate information
- Monitoring and progressing tickets to meet agreed response times
- Supporting laptops, mobiles and other IT equipment
- Assisting with system updates, patches and general maintenance
- Maintaining accurate ticket notes and contributing to support documentation
What we’re looking for:
- Previous experience working as a Support Desk Analyst or in a similar first-line IT support role
- Experience working in a service desk environment, managing and updating tickets
- Good understanding of Windows, Microsoft Office and general IT systems
- Experience with user account management (password resets, permissions, access)
- Basic knowledge of networking or VPN connectivity issues
- Familiarity with ticketing systems and ideally ITIL-based processes
- Strong communication skills with the ability to explain technical issues clearly
- A calm, professional and helpful approach when dealing with users
- Good organisation skills with the ability to manage multiple tickets at once
- A methodical approach to troubleshooting and following processes
- Awareness of data protection and handling sensitive information appropriately
It would be a bonus if you have:
- ITIL Foundation or similar
- Experience supporting multiple sites or remote users
- Exposure to cloud systems or business applications
If you’re a Support Desk Analyst who enjoys being part of a supportive team and wants a role where you can build your skills and gain more exposure, this could be a great opportunity. Apply today!
Rachel Harvey
Rachel.Harvey@pertemps.co.uk
0116 255 4641
Division 080
Pertemps Leicester
7 Oak Spinney Park
Leicester Forest East
Leicestershire
LE3 3AW
0116 255 4641
Recommended Jobs
Service Desk Agent
Pertemps
£38,000 Per Annum
Swindon, Swindon
Permanent
Posted 13 days ago | Thames Water
Ref 44491
Junior Business Analyst
Pertemps
£50,000 Per Annum
Reading, Berkshire
Permanent
Posted 7 days ago | Thames Water
Ref 45031
Lead Business Analyst
Pertemps
£65,000 - £80,000 Per Annum
Reading, Berkshire
Permanent
Posted 7 days ago | Thames Water
Ref 44997