Customer Success Advisor

Customer Success Advisor 
Location: Gateshead, Tyne and Wear 
Salary: £25,000 + benefits 
Hours: Full time, office-based (1 day WFH available after 6 months) 

About the Company 
We’re partnering with a fast-growing organisation within the UK’s education technology sector. 
They are known for delivering innovative digital solutions to schools and are focused on improving operational efficiency and outcomes through data and technology. The company offers a collaborative environment where employees are encouraged to develop and contribute to continuous improvement. 

The Opportunity 
This is a great opportunity to join an established Customer Success team in a role focused on customer support, account coordination, and administration. 

As a Customer Success Advisor, you’ll ensure customers receive a consistent, well-managed service. You’ll support onboarding, monitor account activity, maintain accurate records, and provide insights that help improve customer engagement and retention. 

Key Responsibilities 

• Act as a key point of contact for customer queries and ongoing support. 

• Build and maintain strong relationships with educators and senior leaders across partner schools. 

• Manage customer accounts, ensuring all records and systems are accurate and up to date. 

• Deliver engaging online and in-person training sessions that enable educators to maximise platform usage and impact. 

• Monitor school and student engagement through internal dashboards, identifying underuse and potential barriers to success. 

• Create and share clear, actionable reports demonstrating the platform’s impact on student progress, providing tailored insights and recommendations. 

• Identify upsell and cross-sell opportunities and work closely with Sales teams to support account growth. 

• Maintain accurate CRM records to ensure a seamless customer journey in line with GDPR requirements. 

• Collaborate with Sales, Renewals, and Marketing teams, sharing customer insights to improve retention, engagement, and overall experience. 

 
What We’re Looking For 

• Strong organisational and administrative skills  

• Experience in customer service, account coordination, or administrative roles  

• Excellent communication skills, both written and verbal  

• High attention to detail and ability to manage multiple tasks  

• Proactive and solutions-focused approach  

• Confident using CRM systems and Microsoft Office tools  

If you hold the relevant experience and are interested in this position please do not hessitate to apply.  For more information please contact Angela Sinton on angela.sinton@pertemps.co.uk