£14.62 Per Hour
Full Time
Temporary
East Hanningfield, Essex
Customer Service And Call Centre
Posted 5 hours ago
Expires In 29 Days
Job Description
Hanningfield, CM3 8BD
£14.62 per hour
Full Time, temporary role 3-6 months.
About the Role
Pertemps are recruiting on behalf of Essex & Suffolk Water for a dedicated and customer-focused Customer Service Advisor. This is a fantastic opportunity to join a supportive team where you’ll play a key role in ensuring customers receive timely assistance with water leak issues.
Key Responsibilities
- Proactively contact customers who have previously reported water leaks
- Check in to confirm whether issues have been resolved
- Provide clear guidance and support to customers on resolving minor leaks where appropriate
- Escalate unresolved issues by raising tickets for engineering teams
- Accurately update customer records and maintain detailed notes of interactions
- Deliver excellent customer service with empathy and professionalism at all times
What We’re Looking For
- Previous experience in a customer service role (contact centre experience desirable)
- Strong communication skills, both verbal and written
- A problem-solving mindset with the ability to guide customers through solutions
- Good attention to detail and administrative skills
- Comfortable using multiple systems and updating records in real time
- A positive, team-oriented attitude
Natasha Masters
natasha.masters@pertemps.co.uk
01912557977
Division 067
Pertemps Newcastle
Unit 1 & 2
Blackfriers Court
Newcastle Upon Tyne
Tyne and Wear
NE1 4XB
0191 2557977
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