£12.82 Per Hour
Full Time
Temporary
Sunderland, Tyne and Wear
Customer Service And Call Centre
Posted 3 hours ago
Expires In 29 Days
Job Description
START DATE:JAN 5th 2026
- 37 hours per week- Shifts between 6am and 8pm over 5 days out of
- Monday to Sunday
- Free parking available
- good transport links
- Temporary to Permanent Excellent training & development
- Candidtes Must be flexible
- Salary from £12.82 per hour
We’re recruiting Customer Service Advisors to join our client’s busy, friendly call centre team. You’ll mainly handle inbound calls, supporting customers with a variety of queries while delivering an exceptional level of service.
Our client prides themselves on creating a workplace where people feel valued, supported, and part of the team.
✔ What We’re Looking For
- Strong customer service skills
- Confidence handling both inbound and outbound calls
- Good IT literacy, including Microsoft Office
- Excellent communication and organisational skills
- Previous customer service experience (not necessarily in a call centre!)
🔑 Key Responsibilities
- Deliver an excellent customer experience in line with the company’s Quality Framework
- Be the first point of contact via telephone, email, SMS, and social media
- Take ownership of enquiries and complaints, using initiative to find effective solutions
- Accurately update internal systems to ensure smooth customer journeys
- Work closely with internal teams and external partners to provide a seamless service
If this sounds like the role for you, apply now and we’ll be in touch to discuss the opportunity further.
Prefer to speak to someone? Feel free to call us on 0191 255 7977 for more information.
Caitlin McAndrew
caitlin.mcandrew@pertemps.co.uk
01912557900
Division 067
Pertemps Newcastle
Unit 1 & 2
Blackfriers Court
Newcastle Upon Tyne
Tyne and Wear
NE1 4XB
0191 2557977
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