Customer Experience Researcher

Pertemps have a fantastic opportunity for a Tele Researcher to join one of our new local clients within the Call centre sector in South shields for a long term temporary position. The right candidate must have great communication skills and be comfortable making cold calls and speaking with people from diverse backgrounds.

This role will be a temporary assignment running up until Christmas and may be extended through to January.  

Responsibilities

• Conduct Phone Interviews/Surveys
• Contact respondents by phone (using lists provided) to gather data.
• Ensure that all questions are answered clearly and thoroughly.
• Gather and synthesize information based on research goals.
• Assist with analysis and report writing as needed.
• Maintain confidentiality of sensitive data
• Work closely with other team members to achieve research objectives.

Essential experience

• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Accurately record and input data
• Clear, articulate, and professional phone manner.

Desirable experience

• Experience within a contact centre environment however this is not essential.

If this role is of interest please apply or for more information please call 0191 255 7977 or email Caitlin.McAndrew@pertemps.co.uk