Customer Service Advisor

Customer Service Advisor - Great Location, Monday to Friday 0830 - 1700hrs 
* Excellent career prospects 
* Full time - permanent role 
* Ample parking 
* Generous basic salary plus benefits 
* Vibrant Team Environment.


 Role Overview 
We’re looking for an organised and proactive Customer Service Officer to support the business operations. You’ll manage orders, administration, and communication across multiple teams, ensuring a high standard of service and timely delivery.
 
This is a fast-paced role suited to someone who enjoys juggling priorities, solving problems, and working collaboratively.

 
 Key Responsibilities 

•  Manage new build orders and associated administration from start to finish
•  Process call-offs, raise quotations, and handle enquiries via phone and email
•  Liaise with internal teams to ensure smooth order processing and delivery
•  Monitor order volumes and manage workload to meet daily capacity
•  Communicate delays or shortages promptly and clearly
•  Produce accurate weekly and monthly reports
•  Support KPI tracking and continuous improvement initiatives
  
  

 

 
 What You’ll Be Doing 

•  Coordinating tasks across multiple departments
•  Maintaining strong working relationships with branch teams and site contacts
•  Ensuring orders are processed accurately and on time
•  Supporting team members to meet service deadlines
•  Reviewing processes and suggesting improvements
  
  

 

 
 What We’re Looking For 

•  Excellent communication and telephone skills
•  Strong organisational skills with great attention to detail
•  Confident working independently and as part of a team
•  Calm, resilient, and able to work well under pressure
•  Positive, driven, and proactive attitude
  
  

 

 
 Skills & Experience 

•  Good numeracy skills
•  Strong Excel skills for reporting
•  Confident using Microsoft Teams
•  Ability to manage and prioritise workload effectively
  
  

 
 Why Join Us? 

•  Fast-paced, collaborative working environment
•  Opportunity to develop your skills and progress
•  Supportive team culture focused on continuous improvement