Cafe Supervisor

Café Supervisor / Manager
 
Role Purpose


To take full day-to-day ownership of the safe, compliant and commercially effective operation of Vibe Café, ensuring excellent customer service, strong operational standards and a welcoming environment aligned to Doncaster Council expectations.


This is a hands-on role combining front-of-house service, food preparation, staff supervision and operational compliance.


 


Key Responsibilities


Operational Management


· Overall ownership and accountability for the daily operation of the café


· Open and close the café in line with agreed operating hours


· Deliver consistent service in line with Council-approved menus and pricing


· Monitor stock usage, portion control and waste, reporting issues where required


· Complete basic stock counts and support cost-effective ordering


· Ensure all daily operational paperwork and checks are completed accurately


People & Supervision


· Supervise café staff during shifts and allocate daily duties


· Manage rotas and provide cover where required


· Train and support staff on service standards, food safety and customer care


· Lead by example, setting clear expectations and maintaining standards


· Maintain composure and professionalism during busy service periods


Food Safety, Compliance & Standards


· Ensure strict compliance with food hygiene, allergen legislation and health & safety requirements


· Maintain food safety diaries, temperature checks, cleaning schedules and records


· Ensure high standards of cleanliness across kitchen, service and seating areas


· Act as first point of contact for Environmental Health or Council representatives if required


Customer Experience


· Champion excellent customer service for a wide and diverse customer base


· Handle customer queries or complaints professionally and promptly


· Promote an inclusive, respectful and welcoming café environment


· Support healthier menu choices appropriate to a public-sector setting


Reporting & Communication


· Provide regular updates to the Operations Manager on performance and issues


· Communicate professionally with on-site Council contacts when required


 


Skills & Experience


Essential


· Previous experience in a café, food service or hospitality supervisory role


· Strong understanding of food hygiene, allergens and health & safety


· Level 2 Food Safety & Hygiene (or willingness to obtain immediately)


· Strong customer service and people-management skills


Desirable


· Experience in a public-sector, cultural or visitor-attraction environment


· Level 3 Food Safety qualification


 


Personal Attributes


· Hands-on, organised and reliable


· Calm under pressure with strong self-control


· High personal standards of hygiene, appearance and professionalism


· Approachable leadership style with attention to detail