Customer Service Advisor

Inbound Customer Advisor
Cardiff
£27,000
NO EXP required just good attitude and sense of humour
Free parking
Close to train station if you do not drive
Full training will be provided
Hours of work
Monday-Friday
7am - 4pm
730am - 430pm
8am - 5pm

The key accountabilities and work outputs are:
o Telephone and email orders to and from customers
o An adept and timely response to customers' enquiries, queries and complaints in an efficient and professional manner
o Proactive planning and tracking orders to completion
o Scheduling and rescheduling orders whilst utilising haulage fleet effectively
o Compiling and maintaining accurate records as required
o Communicating effectively with commercial and production teams and also haulage partners
The key skills for this role are:
o Excellent IT Knowledge
o The ability to manage multiple tasks and work to a high level of accuracy
o A natural curiosity and interest in other departments and ways of working
o Excellent customer service skills
o Ability to work under pressure and to tight deadlines
o A good eye for detail
o Ability to work with a small team
Excellent written and communication skills are also essential. Previous experience working in the market is desirable though not essential as training will be given. A good familiarity of the local geography is essential.

If you are interested please email your CV to katherine.white@pertemps.co.uk