Scheduler/Planner

Pertemps are pleased to present an excellent opportunity for an organised, detail-focused Scheduler to join our client’s busy Scheduling team.

In this role, you will play a key part in coordinating planned maintenance, small works and emergency callouts, ensuring tasks are accurately scheduled and dispatched to the appropriate engineers. You will also act as a first point of contact for customers, handling enquiries with professionalism and efficiency.

Key Skills & Experience Required:

• Strong customer service skills with experience in a busy office environment
• Quick learner with a positive, proactive approach
• Able to work effectively in a fast-paced setting, both independently and within a team
• Competent IT skills, including Microsoft Office
• Excellent organisational and planning ability
• High level of accuracy and attention to detail
• Clear and confident communication skills, both written and verbal

Main Responsibilities:

• Prioritising and scheduling works in line with system requirements
• Coordinating jobs based on engineer location, availability and qualifications
• Responding promptly to emergency callouts and meeting SLA requirements
• Managing queries arising from scheduled works and escalating where necessary
• Providing engineers with clear instructions to minimise repeat visits
• Ensuring customers receive all relevant information relating to their works
• Handling incoming customer calls and directing enquiries appropriately
• Completing and updating Excel spreadsheets
• Assisting with reception duties, including greeting visitors and answering calls
• Updating the company system and ensuring timely invoicing of completed works