Customer Service/Call Handler

Be the voice of a trusted UK specialist where exceptional customer service truly matters.

Pertemps are currently working with a well-established and respected provider of fire detection and electronic security solutions across the UK. Due to continued growth, they are seeking a professional Call Handler / Administrator to join their team in Knaresborough on a temp-to-perm basis.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys delivering high-quality customer service, and wants long-term career stability within a growing business.

Role Overview:

Position: Call Handler / Admin & Customer Service
Location: Knaresborough
Working Hours:

• Monday to Friday
• 08:30am – 17:00pm
• Early finish Friday at 4:30pm

Hourly Rate: £13.50 per hour
Contract: Temp to Perm (after 15 weeks)
No weekend working

As a Call Handler with a strong customer service focus, you will act as the first point of contact for customers, engineers, and internal teams. You will play a vital role in ensuring all enquiries are handled professionally, accurately, and efficiently while providing consistent, high-quality customer service at all times.

This role combines inbound call handling with administrative coordination, making it ideal for candidates with strong communication, organisation, and multitasking skills.

Key Responsibilities:Customer Service & Call Handling

• Deliver excellent customer service by handling inbound calls, emails, and online enquiries
• Accurately log customer requests, issues, and service calls into CRM or job management systems
• Provide clear, professional information regarding services, appointments, and procedures
• Prioritise urgent and emergency calls, escalating where necessary
• Follow up with customers to ensure resolutions and satisfaction
• Maintain a consistently high customer service standard across all interactions

Administrative & Operational Support:

• Update and maintain customer records with attention to detail
• Prepare and distribute service documentation, quotations, and acknowledgements
• Support engineer scheduling and service coordination
• Assist with purchase orders, invoicing, and basic billing queries
• Maintain organised electronic and paper filing systems
• Draft internal and external correspondence as required

Team Collaboration:

• Liaise with engineers, operations, and sales teams to support effective service delivery
• Communicate job updates clearly between field teams and customers
• Assist with information gathering for compliance and reporting requirements

🧠 Skills & Experience Required

• Proven experience in customer service, call handling, or office administration
• Confident and professional telephone manner
• Excellent verbal and written communication skills
• Strong organisational and time-management abilities
• Ability to manage multiple priorities calmly and efficiently
• Competent with Microsoft Office (Outlook, Word, Excel)
• Ability to learn CRM and service scheduling systems quickly

⭐ Desirable Experience

• Previous experience as a Call Handler or Customer Service Administrator
• Experience using CRM or job management systems
• Knowledge of the fire and security industry (beneficial but not essential)

👤 Personal Attributes

• Friendly, reliable, and proactive
• Strong problem-solving skills with high attention to detail
• Team player who can also work independently
• Able to handle confidential and sensitive information professionally
• Passionate about delivering outstanding customer service

Pertemps - Leeds Branch