Claims Handler

Do you enjoy problem-solving, speaking to people, and want a role that could lead to a permanent job?

We are recruiting for a Claims Handler to join a well-known energy company that manages a large power network across the region. You’ll support the recovery of costs linked to damage to their assets. This is a temporary role with a strong chance of becoming permanent for the right person.

The energy sector is moving fast, with major investment in smart technology and innovation. Our client is at the forefront of delivering a safe, reliable, and efficient power network for millions of customers, now and in the future. Their focus is on great customer service while building a more sustainable future.

Our client is looking for someone who enjoys communication and problem-solving and is keen to support the management and recovery of costs caused by third-party damage. This Claims Handler role is a great opportunity for someone who wants to grow within the energy industry and make a real impact.

The Role As a Claims Handler, you’ll manage a caseload of claims linked to damage to the network and oversee incoming claims from other utility companies. You’ll work to resolve cases efficiently, handle disputes, and keep things moving. Strong written and verbal communication skills, along with good time management, will be key to your success in this Claims Handler position.

Pay: £12.61ph
Hours: 09.00am - 5:00pm
Working Week: Mon-Thrs | 4.30pm finish Fridays

Key Responsibilities:

• Managing a caseload of damage claims ranging from £100 to £1m+
• Making sure claims are resolved on time and within agreed authority levels
• Building and maintaining customer relationships and managing outstanding costs
• Using IT systems such as Solcase, GIS, EAM, Spatial, OMS, Oracle, and Microsoft Office
• Applying relevant legislation and guidance when handling claims
• Handling technical queries and disputes in a professional way
• Identifying problem claims and deciding the best next steps
• Understanding repair costs and associated overheads
• Delivering excellent customer service at all times
• Supporting the wider claims and admin team
• Attending meetings with third parties to resolve liability and cost issues

Key Skills & Competencies:

• Planning and organising
• Clear written and spoken communication
• Teamwork
• Interpreting information
• Decision-making
• Strong customer service

What in it for you?

• 25 days annual leave plus bank holidays
• Early finish on a Friday
• Agile working options
• Free on-site parking
• Discounts on tourist attraction tickets and vouchers
• Career progression opportunities

Essential Experience & Qualifications:

• Minimum of 2 A Levels (Grade C or above), NVQ Level 3, or ONC in Business Management
• Good knowledge of Microsoft Office
• Experience working as part of a team
• Strong communication skills
• Proven customer service experience

Desirable:

• Previous experience in claims, insurance, or legal-related roles

If you’re organised, confident speaking to people, and ready to take the next step as a Claims Handler, apply today.