Role: IT Support Specialist 1st line & 2nd line support Salary: Up to £30K Location: ChesterfieldHybrid: Option for work-life balance Overview: We are seeking a proactive and customer-focused IT Support Specialist to provide first- and second-line support across our UK and Nordic operations. This role offers exposure to a broad range of IT projects and initiatives, ensuring technical systems and solutions are delivered efficiently, on time, and within budget. The ideal candidate enjoys problem-solving, working with people, and supporting a diverse range of technologies.
Key Responsibilities:- Serve as the first point of contact for IT queries via phone and helpdesk ticketing system.
- Diagnose and resolve technical issues with hardware, software, networks, and peripherals.
- Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment.
- Provide support for Microsoft 365, Windows, and other common business applications.
- Perform user administration on Active Directory and other relevant platforms.
- Record and manage issues using IT support tools, ensuring timely resolution within agreed SLAs.
- Utilize remote-control software tools to diagnose and resolve faults.
- Document and maintain IT Help Desk policies and procedures.
- Assist with business and transformation projects, liaising with international technical teams.
- Conduct IT equipment checks upon return, enabling redeployment and reporting damaged or unusable assets.
Working Environment:- Reporting to the IT Service Manager within a matrix organisation.
- Based at the UK Head Office with a UK-based IT team of six.
- Occasional travel required to support depot IT requirements in the UK and potentially internationally.
Experience & SkillsFunctional:- experience within an IT support function or relevant degree.
- Competence with Microsoft Windows, Active Directory, Group Policy, Office 365, and common business applications.
- Experience with mobile hardware and software (Android).
- Desirable: Azure, hardware builds, imaging, deployments, VoIP support, and mobile device management (MDM).
- Desirable: IT or Microsoft certifications such as ITIL or Microsoft Certified.
- Familiarity with cloud-based solutions and operations.
- Desirable: understanding of compliance, audit, or regulatory requirements.
- Ability to manage workload under pressure and meet tight deadlines.
Personal:- Strong interpersonal and stakeholder management skills.
- Excellent verbal and written communication across all business levels.
- Effective planning and organisational skills with the ability to prioritise conflicting tasks.
- Analytical and problem-solving mindset.
- Physical ability to handle IT equipment as required.
What’s in it for you:- Great Working Environment
- Career development in a leading energy brand
- Hybrid working
- Performance rewards
- Supportive team culture
- Cycle to work scheme
- Enhanced pension contributions
- Enhanced holidays
- Enhanced Maternity leave
- Private healthcare