Outbound Customer Service Advisor

Are you an experienced Customer Service or Call Centre Advisor looking for a new challenge with a growing company? Would you like to represent one of the UK’s leading energy providers in a role that offers excellent training, career development, and hybrid working?
A well-established and expanding business based in Sheffield is looking for skilled Telephone Collections Agents to join their supportive and professional team. This is an exciting opportunity for individuals seeking a long-term career in a business that invests in its people.

What’s in it for you?

• Salary up to £24,000 depending on experience
• Realistic bonus opportunity of up to £6,000
• Hybrid working after training (3 days in the office, 2 from home)
• 28 days holiday (including bank holidays)
• Company pension scheme
• Life assurance scheme
• Free daily refreshments including fruit, and hot and cold drinks
• Full training and ongoing development
• A friendly, inclusive and growing team environment

Role responsibilities:

• Making inbound and outbound calls to customers regarding outstanding payments
• Providing a high level of customer service with empathy and professionalism
• Speaking with customers experiencing financial difficulties and collecting key information
• Negotiating affordable payment plans in line with company policies
• Referring vulnerable customers to relevant internal departments or support agencies
• Maintaining accurate customer records and updating the CRM system
• Supporting customers with advice and signposting where appropriate

What we’re looking for:

• Experience in a call centre, customer service or collections role
• Excellent communication and problem-solving skills
• A positive attitude and strong work ethic with an empathetic approach
• Comfortable working to KPIs and in a target-driven environment
• Able to work under pressure and use initiative
• Familiarity with CRM systems and general IT competency
• Must live within a commutable distance to the Sheffield office

This is a fantastic opportunity to join a respected company, represent a leading UK energy brand, and develop your career in a supportive and thriving team.
Apply now to be considered.