Internal Sales Administrator

Internal Sales Administrator
Location: Alcester (Office Based)
Salary: £26,000 - £30,000 (Depending on Experience)
Hours: 40 hours per week, Monday to Friday, 8:30am – 5:00pm

An excellent opportunity has arisen to join a well-established and growing manufacturing business based in Alcester. The company operates within a fast-paced, customer-focused environment, supplying products to a wide range of industries.
They are now looking for a proactive and organised Internal Sales Administrator to support the sales team and ensure a smooth and efficient order process from enquiry through to delivery.

The Role
As an Internal Sales Administrator, you will play a key role in supporting customers and the wider sales function. Responsibilities will include:

• Processing customer orders accurately and efficiently
• Preparing and issuing quotations in line with customer requirements
• Managing inbound enquiries via phone and email
• Liaising with customers to provide updates on orders, deliveries, and lead times
• Coordinating with production and logistics teams to ensure timely fulfilment
• Maintaining and updating customer records and internal systems
• Handling any customer queries or issues in a professional and timely manner
• Supporting the sales team with administrative duties and reporting
• Building strong relationships with customers to ensure a high level of service

About You
The successful candidate will:

• Have previous experience in a sales administration, customer service, or internal sales role
• Be highly organised with strong attention to detail
• Have excellent communication skills, both written and verbal
• Be confident working in a fast-paced, team-oriented environment
• Be IT literate and comfortable using internal systems and Microsoft Office
• Have a proactive and positive approach to problem-solving