Customer Service Administrator

Our client is a well established manufacturing company in Alcester and they are looking for a Customer Service Administrator to join their team to support the Sales & Marketing team. You will be assisting customers by providing product, sales and service information as well as resolving problems.

The Customer Service Administrator key skills include:-

• Answer inbound calls to the business and direct them accordingly
• Organise transport and print delivery notes
• Provide cover for processing orders onto an ERP
• Respond to customer enquiries by email and telephone
• Progress orders with appropriate departments and notifying customers of their orders status.
• Respond to product information enquiries
• Communicate with customers about their orders, including any delays or changes in delivery and update systems as necessary to record those changes
• Deal with return order requests and associated documentation as required
• Investigate and resolve customer complaints, in a timely manner and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Arranging for replacement products as appropriate
• Maintain thorough and accurate customer service records
• General administrative tasks on an ad-hoc basis

 
The successful Customer Service Administrator will have the following skills and experience. 

• Strong customer service skills
• Numerate and literate with clear communication skills
• Time management skills
• Excellent interpersonal skills
• Listening skills
• Ability to demonstrate patience
• Attention to detail and high level of accuracy
• Effective verbal and listening communication skills
• Able to work as a team
• Ability to prioritise and work to deadlines

 
This is an office based role and they are looking for someone who is looking for a long term career progression they will give you to training on all of their products and help you develop within the role. 
 
If you think you have the skills and experience that my client is looking for then please click APPLY and I will be in touch soon.