Scheduler

We are excited to be recruiting an Office Administrator / Scheduler to join a fast paced, family successful business. This is a full-time role, office based and ideally an immediate start but will wait till January 5th for the right person.

The main duties will be:

• Scheduling 12 field engineers (AV & Electrical)
•  Booking and managing jobs in Clik (our CRM system)
•  Handling incoming calls and managing the shared inbox
•  Providing excellent customer service and support
•  Updating job records with notes, photos, and parts used
•  Supporting the Office Manager with daily administrative tasks
•  Chasing engineers for missing information and documentation
•  Confirming bookings and managing engineers' daily diaries
•  General office duties as required in a busy environment

The ideal person will have the following skills:

•  Confident, capable, calm under pressure
•  Strong administrative and organisational skills
•  Comfortable on the phone and dealing with customers
•  Excellent multitasking ability with a proactive approach
•  Quick learner, happy to roll up sleeves and get stuck in
•  Scheduling or coordination in trades, field service, AV, electrical, repairs, or similar industries an advantage
•  Working in a fast-paced environment
•  CRM experience

In return we will provide full product support and training, a fun and friendly working environment, the opportunity to learn and develop and be part of a dynamic and successful business.