We are very excited to be recruiting a Customer Services Administrator to work for a fast-paced business near Smethwick.  The role of the Customer Services Administrator is to support an external sales team.
The main duties will be:
- Ensure all orders and quotations received are entered into the SAP system accurately.
 - Develop and upkeep tracking spreadsheets.
 - Liaise with customers and suppliers regarding deliveries, lead times etc.
 - Efficiently deal with telephone and email enquiries and orders, to give our customers the level of service that is expected.
 - Ensure all quotations are followed up when necessary.
 - Ensure that all customer complaints, issues, and queries reach an appropriate conclusion and that the Management are advised of all issues.
 - Follow all of the internal procedures set.
 - Support the external sales team to develop new sales and customers.
 - Ensure that the sales team (both internal and external) are kept informed of any developments relating to their accounts.
 - Undertake any additional tasks as requested by their line manager or any other members of the Senior Management team.
 
The ideal Sales Administrator will need the following: 
- Good IT skills including word, excel, outlook and a willingness to learn.
 - Previous experience in SAP is a preference but not essential.
 - You must be a confident communicator with good attention to detail and thrive on working as part of a busy successful team
 
In return the company will provide full product support and a really pleasant place to work.