Operations Administrator

We are recruiting for an Operations Administrator to work for a well-established group of companies. All the companies provide innovative mobility solutions that really do make a difference to people's lives. The quality of products sold, and the high level of customer service provided make these companies leaders in their field.

The position reports to the Operations Manager.


The main duties will be:

To be first point of contact for customers with regards to delivery and service call queries
 Carry out fault diagnostics on our products when required
 Dealing with a few calls regarding general enquiries
 Produce all relevant paperwork required which will allow installation teams to complete deliveries
 Scanning and uploading all documentation required to ensure accurate recording
 To create/generate invoices on products sold by self or engineers including chargeable remedials
 Maintain customer files in line with Company Policies
 Showing empathy and understanding towards our customers
 Respond to incoming calls in a professional manner and provide a high-quality service to our valued customers
 To work closely with all other departments and the engineer/delivery team Salary and Hours

The successful candidate will have the following skills :

• Excellent communication skills
• A passion for dealing with customers and the public
• Ability to work as part of a team
• Previous experience working with a high volume of calls

Salary is circa of £23000/£2400

Full Time Shift Pattern: 35 hours per week rotating weekly shifts of 8.00am-
4.00pm;09.00am to 5.00pm; 10.00am to 6.00pm

1 Saturday working from home (paid as overtime) 9.30am to 2.00pm (current pattern is every 4th week) This is paid at single time.