Logistics and Freight Administrator

Sales and logistics Administrator
Dudley, Brierley Hill
£24,000 to £26,000 per annum (dependent on experience)
Monday to Friday 8:30am to 4:30pm
Permanent Job Opportunity

We are seeking a highly organised and proactive Sales and Logistics Administrator to manage the logistics of inbound and outbound shipments across the UK and internationally. You will liaise with freight carriers, customers, and internal teams to ensure timely, compliant, and cost-efficient deliveries. This role requires a detail-oriented individual with strong communication skills and a solid understanding of international freight regulations.

Our client is a world-leading manufacturer, manufacturing a wide range of global markets, including bars, restaurants, pharmaceutical manufacturing, and more. Based in the West Midlands, their products are designed and manufactured locally, and they supply customers in over 120 countries worldwide. They have established a strong global reputation for market leading products and outstanding service over its decades-long history.

Key Responsibilities for the Sales & logistics Administrator:

• Coordinate, schedule, and monitor inbound and outbound shipments across various international transportation modes, including air, sea, and road.
• Liaise with carriers, freight forwarders, and customers to ensure seamless delivery.
• Ensure shipments are delivered on time and in line with service level agreements (SLAs).
• Manage end-to-end order processing, including order entry, pricing verification, and fulfilment, ensuring accuracy and timely delivery.
• Coordinate with internal teams and external partners to address order-related inquiries or issues.
• Maintain and update order records in the system, adhering to company policies and procedures.
• Prepare and manage shipping documents, including bills of lading, invoices, and customs declarations.
• Prepare export documentation and manage international courier bookings.
• Ensure compliance with UK and international shipping laws, including Brexit-related requirements.
• Maintain accurate records of all freight transactions.
• Act as the point of contact for customers and internal teams regarding freight & order queries.
• Proactively communicate order acknowledgements, shipment statuses and resolve delivery issues.
• Build strong relationships with customers (internally & externally) to ensure high service standards.
• Address issues such as delays, damages, or misrouted goods promptly.
• Produce regular performance reports and recommend process improvements.
• Analyse freight data to identify trends and opportunities for cost efficiency.
• Additional duties assigned by manager.

Essential Skills and Experience of the Sales & logistics Administrator:

• Previous experience in logistics, freight coordination, or transport planning (2+ years preferred).
• Strong understanding of UK import/export procedures and customs processes, particularly post-Brexit.
• A team player with a keen attention to detail and a strong customer service focus.
• Exceptional organisational and time-management abilities, able to handle multiple tasks efficiently.
• Excellent written and verbal communication skills to liaise effectively with internal and external stakeholders.
• Proficiency in Microsoft Office Suite (e.g., Excel, Word, Outlook) and logistics systems, such as ERP platforms.

If you are experienced in the logistics and freight sector, or transport planning industry for two years' or more I would love to discuss this opportunity with you further. Please click "Apply" now with your most recent CV to be considered.