Office Support

Sales Administrator (Fastener, nuts and bolts experience required)
West Bromwich
Permanent, full-time/ or part-time
£23,000 to £25,000 per annum
Hours: Monday to Thursday 8:30am to 5:30pm / Friday 8:30am to 5pm
28 days holiday plus bank holidays with extra time off during Christmas shutdown.

Do you have experience in an nuts, bolts and fastener industry? Pertemps are recruiting for a fastener company based in the heart of West Bromwich for a Sales Administrator to join their team on a permanent full-time basis. Supplying into various industries including; construction, manufacturing and engineering businesses. Experience in the fastener industry is required as you will need to hit the ground running with your product knowledge.

If you are a proactive and organised Sales Administrator who prides themselves on providing excellent customer service then this role could be for you! This role is pivotal in ensuring the smooth operation of our sales processes, supporting the sales team, and maintaining strong relationships with customers.

Key Responsibilities of the Sales Administrator:

• Process customer orders accurately and efficiently using our CRM system.
• Prepare and issue quotations, invoices, and delivery notes.
• Monitor and update the sales database to ensure accuracy.
• Act as the first point of contact for customer inquiries via phone, email, or in person.
• Address customer concerns promptly and professionally, escalating issues when necessary.
• Provide product information and recommendations to customers.
• Liaise with internal departments such as production and logistics to ensure timely order fulfilment.
• Track orders and update customers on delivery timelines.
• Compile sales reports and track performance metrics.
• Maintain organised records of sales transactions and customer communications.
• Assist with the preparation of marketing materials, as needed.

Requirements of the Sales Administrator:

• Minimum 2 years' Sales Administration within the fastener industry is required.
• Strong knowledge of fasteners, fixings, or related products.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
• Strong organisational and time-management skills.
• Excellent written and verbal communication abilities.
• High attention to detail and accuracy in data entry.
• Ability to work effectively in a fast-paced environment and handle multiple priorities.
• Familiarity with logistics and supply chain processes.

If you have experience within he fastener, nuts and bolts industry and are looking to join a friendly and supportive team then this role could be for you. To be considered please click "Apply" now to be considered.